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In today’s fast-changing digital world, good change management is key for companies to stay ahead. But with so many software options, picking the right one can be tough. This guide will show you the top change management tools, their main features, and what to look for when choosing.
Imagine making your company’s changes smoother and unlocking your digital transformation’s full power. The right software can help drive lasting change. But with so many choices, finding the perfect match for your business can be hard.
Key Takeaways
- Discover the top change management software solutions to optimize your organizational transitions
- Learn about the essential features and benefits of leading change management platforms
- Understand the critical factors to consider when selecting the best change management software for your business
- Gain insights into the pricing and deployment options of the top change management tools
- Explore how change management software can streamline your digital transformation initiatives
What is Change Management?
Change management is key for tech teams to update software, systems, or IT setups. It’s a big part of IT Service Management (ITSM). ITSM makes IT services better by improving design, delivery, and management. The goal, as ITIL says, is to use standard methods for handling changes well.
This helps keep service quality high and makes daily operations better.
Definition of Change Management
Change management helps people, teams, and organizations adjust to new ways. It’s about getting everyone on board and making the change process better. Without it, things can go back to how they were before.
Importance of Change Management
Change management is vital for any change in an organization. It makes sure changes go smoothly and don’t disrupt business. It helps teams use new tech and ways of working better.
This leads to better productivity, efficiency, and happy customers.
The Change Management Process
- Request for Change (RFC) – The team gets a request for change with details and plans.
- Change Evaluation and Change Planning – They check the request, plan the change, and make a backup plan.
- Change Approvals – The team gets approvals from important people.
- Change Implementation and Review – They make the change and then check how it went.
What is Change Management Software?
Change management software helps teams manage big changes smoothly. It lets teams see all changes in one place. They can watch how changes are going and make the process better.
The best tools use AI to do tasks automatically. This makes managing changes easier.
Benefits of Change Management Software
Change management software offers many benefits. It makes changes happen faster and more smoothly. It also helps teams work together better.
- It cuts down the time it takes to make changes by up to one-third.
- It has a central place for teams to talk and share info.
- It sends out reminders so nothing important is missed.
- It tracks how well changes are doing with detailed reports.
- It works well with other tools for a complete solution.
Key Features of Change Management Software
Good change management software has key features. These help make the change process better. Some important features are:
- It tracks and manages change requests.
- It has automated steps and approvals.
- It has tools for planning and calendars.
- It helps figure out risks and benefits.
- It has detailed reports and analytics.
- It works with other tools for a full solution.
These features help make changes happen smoothly. They make sure important tasks are done during the change.
“Change management tools are essential for organizations undergoing digital transformation or implementing new processes. They help reduce the time and effort required to manage changes, while ensuring smooth transitions and minimizing disruptions.”
How to Select the Right Change Management Software
When choosing change management software, think about a few important things. These include time to value, business size, workflow automation, and integration. Each one is key to making your change management work better.
Time to Value
Getting your change management software up and running fast is important. Look for tools that are easy to set up and don’t need a lot of training. This way, you can start seeing benefits in just 3-6 months, which is quicker than most ITSM platforms.
Business Size
Make sure the change management software fits your company’s size. Big companies need more features than small ones. Choose a software that has everything you need now and will in the future. It should grow with your business.
Workflow Automation and AI Capabilities
Not all change management solutions have the same automation and AI features. Many big vendors save these for big companies. Look for tools like Freshservice that offer easy automation and AI insights for all sizes.
Integration
The best change management software works well with other systems. Check how it fits with your project management, engineering, and config tools. It should also keep everyone informed and fix problems smoothly.
Thinking about these points helps you pick the right change management software. It should match your company’s size, how you work, and your digital goals. This leads to better and lasting change.
Best Change Management Software: Top Picks
Choosing the right change management software is key for smooth organizational changes. It helps with communication, teamwork, and faster adoption of changes. It also lowers risks. We’ve picked the top change management software for your business.
Our list includes 15 top tools like SolarWinds Service Desk and Jira Service Management. Other names are ServiceNow and FreshService. Wrike and SysAid are also on the list, along with Ivanti Service Manager.
Change management software brings many benefits. It improves communication and teamwork. It also speeds up change adoption and lowers risks. It ensures consistency and standardization, and helps manage resources well.
Let’s look at some top change management software:
- SolarWinds Service Desk is a cloud-based IT service management solution. It has automated workflows and impact assessment. It also has reporting and analytics, change calendar management, and easy integration with other ITSM tools.
- SolarWinds Web Help Desk is known for its SLA management and knowledge base integrations. It has customizable change approval workflows and dashboard and reporting capabilities.
- Jira Service Management by Atlassian offers impact analysis and integration with development tools. It has deployment tracking and useful asset management features.
- ServiceNow is a cloud-based platform that has been top-ranked in Gartner Magic Quadrant for IT service management for seven years. It provides a centralized platform for managing change effectively.
These are just a few examples of powerful change management software. When choosing, think about time to value, business size, and workflow automation. Also, consider AI capabilities and integration with your systems for a smooth implementation.
Freshservice
Freshservice is a cloud-based ITSM solution with AI. It has strong Freshservice Change Management features. This platform helps make your change management smoother.
Key Features of Freshservice
Freshservice is known for its smart automation. It helps in assessing, approving, and making changes. The dashboard shows the change lifecycle clearly. Automated alerts keep your team updated.
It also has a change calendar for team coordination. The risk and cost tools help in making smart decisions. This ensures changes are done well and fast.
Freshservice gives deep insights into your change management. It helps spot trends and find problems. The Freshservice ITSM features include asset and problem management. All are easy to use.
Pros and Cons of Freshservice
People love Freshservice for its clear workflows and automation. It’s easy to set up and grow with your business. It’s great for all sizes of companies.
But, some say the interface could look better. The reports could be more detailed. Still, most Freshservice Reviews are very positive. Users love how easy and efficient it is.
“Freshservice has been a game-changer for our organization. The intelligent automation and collaborative features have streamlined our change management processes, allowing us to implement changes with greater visibility and efficiency.”
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a service desk software that follows ITIL. It has strong change management tools. IT teams can make their change management better with its features.
Key Change Management Features of ManageEngine
ServiceDesk Plus has many features for managing changes well:
- Configurable automated change workflows: You can make and change workflows to fit your needs.
- Automated notifications and announcements: Everyone stays updated on change status and updates.
- Change assessment, prioritization, and scheduling: You can see how changes might affect things, decide which ones are most important, and plan when to do them.
- Implementation checklists: Follow a detailed plan to make sure changes go smoothly.
- Change calendar: See all changes and their timelines in one place.
ManageEngine ServiceDesk Plus is a complete IT solution. It has ITSM, patch management, alert monitoring, and endpoint management all in one place. This helps IT teams work better and make smart choices during the change management process.
| ManageEngine ServiceDesk Plus Change Management | ManageEngine ITSM |
|---|---|
| Configurable change workflows and approvals | Integrated incident, problem, and request management |
| Change impact analysis and prioritization | Comprehensive asset and configuration management |
| Automated notifications and announcements | Service level management and reporting |
| Change calendar and project-centric approach | Mobile-optimized and self-service capabilities |
ManageEngine ServiceDesk Plus has strong change management tools. It works well with other ITSM modules. This helps IT teams manage changes well, reduce risks, and make the organization more efficient.
Whatfix
Whatfix is a top choice in change management software. It helps teams and customers get used to new tech easily. It offers interactive guides, tours, and self-help menus to speed up learning and cut down IT work.
Whatfix is great because it works with many platforms. This makes it easy for anyone to use and create content without coding. It helps teams quickly adjust to new systems and processes.
Key Features of Whatfix
- Interactive Guides – Whatfix’s guides help users learn new software step by step.
- Product Tours – Custom tours show users the main features of digital tools, making onboarding smooth.
- Self-Help Menus – Whatfix’s menus offer quick support, letting users solve problems on their own.
- In-App Walkthroughs – Walkthroughs in apps guide users through complex tasks, cutting down on training needs.
Using Whatfix’s Whatfix Change Management and Whatfix Digital Adoption Platform helps organizations change smoothly. It boosts productivity and supports digital growth. Whatfix is a key tool for teams in the fast-changing digital world.
“Whatfix secured $125 million in Series E funding, showing its strong market position and potential to change how organizations manage change.”
Gensuite
Gensuite is a top provider of cloud-based solutions. It has a strong Gensuite Change Management module. The Gensuite Management of Change (MOC) software helps manage changes in processes, equipment, and facilities.
The MOC module from Gensuite makes it easy to log, track, and evaluate change requests. It helps look at safety, functional, and compliance risks. This way, changes are reviewed and approved carefully. It ensures changes are done right and follow rules.
Key features of the Gensuite Management of Change software include:
- Centralized repository for logging and tracking change requests
- Risk assessment tools to evaluate the impact of proposed changes
- Automated workflows for review and approval processes
- Comprehensive documentation and version control
- Integration with other Gensuite modules for holistic management
Using Gensuite Change Management helps organizations manage changes better. It lowers the risk of problems and makes sure changes are done right. The easy-to-use interface and smooth integration with Gensuite make it great for all kinds of businesses.
“Gensuite’s Management of Change module has been a game-changer for our organization. It has helped us systematically manage changes, mitigate risks, and ensure compliance throughout our operations.” – John Doe, Operations Manager
WalkMe
In today’s fast-changing digital world, managing change is key for businesses to stay ahead. WalkMe is a top change management software provider. It offers tools to help users smoothly move through business workflows and adopt new digital tools.
Key Features of WalkMe
WalkMe’s solutions tackle the unique challenges of customers and internal teams. Key features include:
- Self-paced onboarding lists that make it easy for users to learn new processes.
- Behavioral insights that push users towards better actions, boosting engagement and productivity.
- Custom desktop notifications that cut down on support tickets and boost digital adoption.
WalkMe Change Management and WalkMe Digital Adoption tools aim to simplify onboarding. They help users achieve their goals by changing how they behave.
A recent study found that change management tools can cut implementation time by up to one-third. WalkMe’s wide range of solutions makes the change management process smoother. This ensures a smooth transition for both customers and internal teams.
| Feature | Benefit |
|---|---|
| Self-paced Onboarding | Guides users through new workflows and processes, reducing the learning curve. |
| Behavioral Insights | Encourages desired actions, improving user engagement and productivity. |
| Custom Notifications | Reduces support tickets and enhances overall digital adoption rates. |
By using WalkMe’s Change Management and WalkMe Digital Adoption solutions, businesses can make their change management smoother. This drives user adoption and helps achieve digital transformation goals more efficiently.
SysAid
SysAid is a top choice for change management software. It works for all kinds of organizations, big or small. SysAid has different packages for everyone’s needs.
One big plus of SysAid is how it makes support better. It cuts down wait times, especially for small teams. This is thanks to AI chatbots and automated workflows. The SysAid Copilot gives quick help without needing a technician.
People love SysAid for its many features and how easy it is to use. It has asset management and gives insights on team performance. This helps organizations make smart choices.
Many sectors have seen great results with SysAid. It improves how things work, makes users happy, and boosts satisfaction. SysAid helps IT teams work better and keeps improving.
| Key Features of SysAid | Benefits |
|---|---|
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SysAid is a great pick for those looking to improve change management. It has everything needed for success and is easy to use. It’s a top choice for achieving the best in operations.
ChangeGear
In today’s fast-paced business world, managing change is key to success. ChangeGear, made by SunView Software, makes this easier. It uses AI to help companies smoothly handle changes.
ChangeGear uses AI to improve self-service and automate tasks. This boosts productivity and speeds up getting results. It’s a central place for knowledge, helping different departments like IT and HR.
The heart of ChangeGear is the staff Copilot. It predicts and simplifies tasks. This makes services better and helps employees help themselves more.
ChangeGear is a top choice for managing IT services. It’s flexible and meets specific business needs. Companies using it see a 30%-50% boost in productivity.
ChangeGear helps many industries, like Legal and Healthcare. It’s used by big names like Susquehanna and St Luke’s Hospital. This makes it a popular choice.
ChangeGear focuses on making change processes better. It stops unauthorized changes that can slow things down. It helps solve many business problems, like managing changes and following rules.
In short, ChangeGear is a leader in change management with AI and automation. It has great features and helps many industries. It’s a top pick for companies wanting to grow and improve.
The Change Shop
The Change Shop is a top change management platform. It has many tools to help organizations with big changes. It knows how important change commitment is for success.
The Change Shop’s main tool is the Personal 180 survey. It lets employees rate change efforts and get scores on commitment and leadership. This helps managers understand what’s working and what’s not.
The Change Shop also has a dashboard to show how committed everyone is. It lets companies see how they stack up against others. This helps them learn and grow.
It also gives access to research and tools to help with change. The [Org]180 App is a special tool for checking risks in big changes.
The prices for The Change Shop’s tools vary. SessionLab starts at $15 a month, and there’s a free plan for small agendas. The Change Compass costs $695 a month, great for big companies.
The Change Shop is a top choice for managing big changes. It has many tools and focuses on commitment and data. It’s perfect for companies wanting to make lasting changes.
| Feature | Description |
|---|---|
| Personal 180 Survey | Allows employees to rate the execution of change initiatives and obtain personalized commitment and change leadership effectiveness scores. |
| Change Commitment Dashboard | Provides a visual representation of commitment and engagement levels across the organization. |
| Benchmarking | Enables companies to compare their change initiatives to industry peers and top performers. |
| Research-backed Improvement Models | Offers access to research-backed improvement models, tracking tools, change simulators, and industry-specific case studies. |
| [Org]180 App | A dedicated change management tool to assess people-related risks for organizational changes. |
The Change Shop offers many tools for managing big changes. It focuses on commitment, data, and specific guidance. It’s a leading choice for change management software.
ServiceDesk Plus
ServiceDesk Plus is a top IT service management (ITSM) solution from ManageEngine. It’s a powerful tool for managing changes. It follows the ITIL framework for a structured approach to change management.
ServiceDesk Plus shines in change management. It has automated workflows and features. This makes change management processes better and safer.
It also has an integrated IT environment. This includes ITSM, patch management, alert monitoring, and endpoint management. It helps IT teams manage changes better by giving them control over the IT infrastructure.
| Key Change Management Features of ServiceDesk Plus |
|---|
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ServiceDesk Plus helps reduce the bad effects of changes. It makes sure services and SLAs are good. Its structured change management minimizes disruptions and makes changes more efficient.
ServiceDesk Plus is a strong tool for IT teams. It gives them better visibility and control over changes. It’s great for organizations that want to improve their change management.
Howspace
Howspace is a top change management platform. It’s trusted by many organizations for big changes. It works in many sectors and industries.
Howspace helps get more people involved and heard. It makes decisions faster. This leads to big changes and a stronger team.
Howspace has many features for different needs. It’s great for big changes, learning, and building communities. It lets many people join in, anytime, anywhere.
| Key Features of Howspace | Benefits |
|---|---|
| Co-creation through virtual, hybrid, and in-person workshops, meetings, and roundtable discussions | Facilitates inclusive and collaborative change processes |
| Reflective practices for continuous and collaborative learning | Promotes a culture of ongoing development and adaptation |
| Pulse, Polls, and Super Chat for participant engagement and feedback | Enhances transparency and empowers stakeholders |
| Support for multiple languages | Enables global collaboration and accessibility |
With Howspace, organizations can handle change well. They create a place where everyone can work together. This leads to lasting changes.
“Howspace enables us to bring diverse voices into the conversation and drive real transformation. The platform has been a game-changer in our organizational change initiatives.”
Best Change Management Software
This article has looked at the top change management software for 2024. It covers their main features, benefits, and who they’re best for. The right tool can make changes smoother, reduce problems, and help your team adjust well. Look at things like time to value, scalability, and how well it works with what you already use. Choosing the right software can help your business grow and change in the digital world.
Change management tools can make your team work better, saving a lot of time. They have project management tools to help plan and track tasks. They also help with talking to your team, letting them share ideas and worries.
These tools also help control costs and follow rules. Workflow automation features make tasks easier, cutting down on mistakes and saving time. For example, Spekit has a special feature to check if changes are working well.
| Software | Key Features | Benefits |
|---|---|---|
| SysAid |
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The market for change management tools is growing fast. It’s expected to hit $1018.59 million by 2031, growing 7.8% each year. This shows how important good change management is today. The right software can help your business grow and overcome common problems like bad management and resistance from employees.
“Change management tools reduce the time spent on implementation by up to one-third, improving efficiency in organizations.”
There are many change management software options out there. It’s important to pick one that fits your business’s needs and goals. This way, you can make the most of change management and help your business grow and change in a good way.
Conclusion
In today’s fast world, managing change well is key to success. Whether you’re going digital, improving processes, or changing your team’s structure, the right tools matter a lot. These tools help by making workflows smoother, helping teams work together better, and giving insights from data.
When starting a new change project, look at the options in this article. Freshservice, ManageEngine ServiceDesk Plus, Whatfix, and Gensuite are top choices. They have many features to help your team change smoothly and succeed in the long run.
But remember, change management is more than just new tech or processes. It’s also about how people handle change. Focus on talking to your team, getting them involved, and making sure they use new things. This way, your team will be ready for change and help your business grow strong and ready for the future.
